Refund policy
At Yoink Co, we want you to love what you ordered. If something isn't right, we'll make it easy to sort out.
30-Day Money-Back Guarantee
Love it or your money back. If you're not happy with your purchase, you have 30 days from the date of delivery to request a refund or return.
To be eligible, your item should be:
- In its original condition and packaging
- Accompanied by your order number or proof of purchase
Damaged, Defective, or Wrong Items
Please check your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, email us within 48 hours at support@yoinkco.com with a photo or short video of the issue. We'll send a free replacement or a full refund — no need to send the item back.
How to Start a Return or Refund
Email us at support@yoinkco.com with your order number and the reason for your request. If a return is needed, we'll send simple instructions on where to send it. Please don't ship anything back before contacting us — returns sent without approval can't be accepted.
Return Shipping
- For change-of-mind returns, you're responsible for return shipping. Return shipping costs are non-refundable.
- For damaged, defective, or incorrect items, we cover all return and replacement shipping.
Refunds
Once we receive and inspect your return, we'll email you about approval. Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take another 5–10 business days for the refund to appear in your account.
Order Cancellations & Changes
Need to cancel or change an order? Contact us within 24 hours at support@yoinkco.com. Because we process orders quickly (within 1–3 business days), we may not be able to change or cancel an order once it has shipped.
Lost or Undelivered Orders
Every order ships tracked and insured. If your tracking stalls, or your order doesn't arrive within the estimated window (typically 4–7 days after it ships), email us at support@yoinkco.com and we'll investigate right away. Confirmed lost packages get a free replacement or full refund.
Non-Returnable Items
A few things can't be returned:
- Items marked final sale or clearance
- Gift cards
- Requests made more than 30 days after delivery
Contact Us
Questions about a return or refund? Email us at support@yoinkco.com and we'll help.